WorkingVPN Help & Troubleshooting

Having trouble with WorkingVPN? Find the guide that matches your situation below. Every article is focused on fixing one specific problem: no marketing fluff, just troubleshooting steps.

Browser extension

• My extension won’t connect. Step-by-step fixes when the connection fails or websites won’t load.
• Connection is slow. What’s normal, what isn’t, and how to make it faster.
• I can’t find the extension icon. Pin WorkingVPN to your browser toolbar so you can find it in one click.

Mobile apps

• Mobile app troubleshooting. Common issues on iOS and Android, including permissions, battery savers, and Always-on VPN.

Desktop apps

• Desktop app troubleshooting. Common issues on Windows, macOS, and Linux, including firewall and antivirus conflicts.

Restricted environments

Some networks and devices make VPNs harder to use:

• School, work, and public Wi-Fi. Networks that filter or block VPN traffic.
• Company-issued devices and corporate proxies. What to check if your work laptop has strict security policies.
• Using WorkingVPN in a country that restricts VPNs. Practical notes on VPN-restricted jurisdictions.

Account and billing

• Cancel or change your subscription. How to cancel, depending on whether you subscribed on the website, Google Play, or the App Store.

Still stuck?

If none of the above gets you unstuck, email [email protected] with:

• Which device and browser (or app) you’re using
• The exact error message, if any
• What you’ve already tried

We’ll get back to you as fast as we can.